Emotional Intelligence

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Overview

Learn how to effectively navigate professional and personal relationships by exploring the pillars of emotional intelligence and how to apply them. This engaging Emotional Intelligence course will enhance your conflict resolution and stress management and improve your self-awareness and control.

In this course’s bite-sized lessons, you'll learn about:

  • Self-awareness in the workplace
  • Self-management techniques
  • Enhancing social and cultural awareness
  • Emotional intelligence in teamwork
  • Relationship management skills
  • Emotional intelligence in customer service

By the end of this course, you’ll be able to manage team dynamics and different communication styles with skill and empathy.

Emotional Intelligence
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Summary

Skill level: Beginner
Certificate: Yes
Lessons: 9
Pre-requisites: None
Video duration: 44m
Estimated study time: 4h for all materials


Syllabus

1

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Introduction to Emotional Intelligence

Learn the importance of emotional intelligence in various professional environments and discover how enhancing your EI can lead to better workplace relationships and success.

2

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Self-Awareness in the Workplace

In this lesson, we'll talk about self-awareness, and how understanding and recognizing your own emotions can transform your approach at work.

3

Self-Management Techniques

In this lesson, we explore how you can better manage your emotions and impulses to respond to situations at work more effectively.

4

Enhancing Social and Cultural Awareness

Being able to read and interpret social cues and empathize with others are critical skills that help you navigate diverse work environments more effectively.

5

Relationship Management Skills

In this lesson, we talk about how you can improve your professional relationships and how the four components of EI all come together.

1

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Emotional Intelligence in Leadership

Emotional Intelligence can transform good leaders into great ones by enhancing their ability to inspire and drive their teams toward success.

2

Emotional Intelligence in Teamwork

It takes more than great skills for teams to be effective – how they understand and interact with each other is just as important. EI can lead to a more cohesive and productive team environment.

3

Emotional Intelligence in Customer Service

In this lesson, we explore how EI helps us understand and meet our customers' emotional needs, and how it improves our ability to handle difficult customer interactions.

4

Improving Emotional Intelligence

We explore practical ways to enhance our emotional intelligence and discuss the role of feedback in our EI development.

Download syllabus