Emotional Intelligence

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Emotional Intelligence

4.7 (338 reviews)
Estimated study time: 4h
Total video time: 44m
Award-winning instructor: Dan Gorgone
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Beginner No prior experience needed
Bite-sized content Learn at your own pace
Get certified Accredited by CPD

Skills you’ll gain

Business etiquette Relationship management Emotional intelligence Communication Conflict resolution

Learn how to effectively navigate professional and personal relationships by exploring the pillars of emotional intelligence and how to apply them. This engaging Emotional Intelligence course will enhance your conflict resolution and stress management and improve your self-awareness and control.

In this course’s bite-sized lessons, you'll learn about:

  • Self-awareness in the workplace
  • Self-management techniques
  • Enhancing social and cultural awareness
  • Emotional intelligence in teamwork
  • Relationship management skills
  • Emotional intelligence in customer service

By the end of this course, you’ll be able to manage team dynamics and different communication styles with skill and empathy.

Syllabus

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  • 1
    Introduction to Emotional Intelligence Learn the importance of emotional intelligence in various professional environments and discover how enhancing your EI can lead to better workplace relationships and success. 4m
  • 2
    Self-Awareness in the Workplace In this lesson, we'll talk about self-awareness, and how understanding and recognizing your own emotions can transform your approach at work. 4m
  • 3
    Self-Management Techniques In this lesson, we explore how you can better manage your emotions and impulses to respond to situations at work more effectively. 5m
  • 4
    Enhancing Social and Cultural Awareness Being able to read and interpret social cues and empathize with others are critical skills that help you navigate diverse work environments more effectively. 4m
  • 5
    Relationship Management Skills In this lesson, we talk about how you can improve your professional relationships and how the four components of EI all come together. 4m
  • 1
    Emotional Intelligence in Leadership Emotional Intelligence can transform good leaders into great ones by enhancing their ability to inspire and drive their teams toward success. 5m
  • 2
    Emotional Intelligence in Teamwork It takes more than great skills for teams to be effective – how they understand and interact with each other is just as important. EI can lead to a more cohesive and productive team environment. 3m
  • 3
    Emotional Intelligence in Customer Service In this lesson, we explore how EI helps us understand and meet our customers' emotional needs, and how it improves our ability to handle difficult customer interactions. 4m
  • 4
    Improving Emotional Intelligence We explore practical ways to enhance our emotional intelligence and discuss the role of feedback in our EI development. 5m

Certificate

Certificate of Completion

Awarded upon successful completion of the course.

Certificate sample

Instructor

Dan Gorgone

Dan is an experienced instructional designer who has created over 50 online courses about marketing, business growth, UX, and more. He has over a decade of experience developing courses, master classes, and live workshops for companies including MarketingProfs, Mixergy, Treehouse, and Full Sail University.

He is also the host of GoSkills' L&D Explorers podcast.

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Presenter and Course Producer Dan Gorgone

Dan Gorgone

Presenter and Course Producer

  • Video/Audio production & editing
  • Online course development

Accreditations

How GoSkills helped Chris

I got the promotion largely because of the skills I could develop, thanks to the GoSkills courses I took. I set aside at least 30 minutes daily to invest in myself and my professional growth. Seeing how much this has helped me become a more efficient employee is a big motivation.

Chris Sanchez GoSkills learner
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Chris Sanchez, GoSkills learner