Listening Skills

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Overview

Successful managers and teammates are great communicators, which means they know when to talk and when to listen. Great listening skills allow you to learn, process, and turn information into action. If you want to improve your ability to connect with your team, diagnose problems, and find innovative solutions, this course is for you.

In this bite-sized course, you'll learn how to:

  • Use your judgment to engage in conversation at the right time.
  • Adopt easy habits that put you in the best mindset for listening.
  • Tap into a deeper understanding of others through their voice and body language.
  • Make conversations with colleagues more meaningful and effective.

This comprehensive course will waste no time putting you on your journey toward becoming a better leader and project manager. Gain confidence, earn the trust of your colleagues, and foster important relationships by learning essential listening skills.

Listening Skills
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Summary

Skill level: Beginner
Certificate: Yes
Lessons: 15
Accredited by: CPD
Pre-requisites: None
Video duration: 55m
Estimated study time: 3h for all materials

Accreditations and approvals


Syllabus

1

Try it!

Stack the Listening Environment in Your Favor

Put yourself in the best position to listen by choosing the right location.

2

Avoid the Multitasking Trap by Focusing on Listening

Good listening means directing your attention and effort toward the speaker, not working on other tasks or waiting to debate them.

3

The Best Place to Be During an Important Talk

Attending a meeting or speech isn't enough; sit up front or in clear view of the speaker so you can listen best - and show respect.

4

Technology Will Not Make You a Better Listener

Avoid trying to use phone recordings or typing during meetings; actively listening is a far superior way to capture detailed information.

1

Try it!

Using Eye Contact to Improve Focus

In many cultures, maintaining eye contact with someone is a sign of respect - and it will help you listen.

2

Simple Ways to Show You're Listening

Use simple body language and verbal responses to show someone that you're paying attention and understand them.

3

Use Observation to Understand What Others Need

Paying attention to body language and other non-verbal cues can help you better understand your colleagues and their needs.

1

Try it!

Master the Art of Not Interrupting

Interrupting someone is not the same as listening, except in the case of asking for clarification.

2

Connect With Your Colleague on the Emotional Level

If you really listen and empathize with your colleague, you can understand how they truly feel about what they are conveying to you.

3

Engage In Conversation at the Right Time

Restating and paraphrasing what someone said is a helpful way to review and confirm what they've said.

4

Use Judgment and Timing to Gain Knowledge

Asking questions should be about gaining clarity and understanding, not trying to make yourself look smart.

1

Support Your Listening with Pen and Paper

Notetaking is an essential tool that complements good listening skills. However, using a phone to take notes might send an unintended message.

2

Summarizing the Conversation Adds Value and Trust

Asking colleagues for clarification is a helpful way to confirm important details while also demonstrating listening skills and building trust.

3

Wrap-up Meetings and Supercharge Your Listening

Preparing one-page summaries of important meetings and emailing them to teammates forces you to listen and focus on all the key points. 

4

Earn Your New Reputation as a Great Listener

Have you been listening? Here's a quick recap of the tools you'll want to employ in the workplace as a great listener.

Download syllabus