Put yourself in the best position to listen by choosing the right location.
Video time: 05m 43s
Good listening means directing your attention and effort toward the speaker, not working on other tasks or waiting to debate them.
Video time: 04m 27s
Attending a meeting or speech isn't enough; sit up front or in clear view of the speaker so you can listen best - and show respect.
Video time: 04m 20s
Avoid trying to use phone recordings or typing during meetings; actively listening is a far superior way to capture detailed information.
Video time: 03m 22s
In many cultures, maintaining eye contact with someone is a sign of respect - and it will help you listen.
Video time: 03m 08s
Use simple body language and verbal responses to show someone that you're paying attention and understand them.
Video time: 03m 33s
Paying attention to body language and other non-verbal cues can help you better understand your colleagues and their needs.
Video time: 03m 51s
Interrupting someone is not the same as listening, except in the case of asking for clarification.
Video time: 04m 09s
If you really listen and empathize with your colleague, you can understand how they truly feel about what they are conveying to you.
Video time: 03m 14s
Restating and paraphrasing what someone said is a helpful way to review and confirm what they've said.
Video time: 03m 01s
Asking questions should be about gaining clarity and understanding, not trying to make yourself look smart.
Video time: 02m 33s
Notetaking is an essential tool that complements good listening skills. However, using a phone to take notes might send an unintended message.
Video time: 04m 00s
Asking colleagues for clarification is a helpful way to confirm important details while also demonstrating listening skills and building trust.
Video time: 04m 14s
Preparing one-page summaries of important meetings and emailing them to teammates forces you to listen and focus on all the key points.
Video time: 03m 16s
Have you been listening? Here's a quick recap of the tools you'll want to employ in the workplace as a great listener.
Video time: 03m 05s
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