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1. How should you delete a typo from, or delete an old email address from the AutoFill list?
New Message window, To: line, type a letter, click the “X” beside the bad email address.
Find the Contact file and fix it there.
Just type it correctly and ignore whatever appears on the AutoFill list.
2. Is it a good idea to mark all of your emails with High Importance?
Sure, it’s like flagging your emails in their inbox!
Yes. All the time.
No, the recipients will never know when one of your emails really IS important. Reserve that feature for high level messages.
3. In a new email message, when the formatting buttons aren’t available, what could the problem be?
An email isn’t open.
Plain Text may be selected (under Format Text ribbon) rather than HTML or Rich Text.
You might not be clicked into the body of the message (also known as the message pane).
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