Become a Better Listener at Work
Become a Better Listener at Work
What you’ll learn
Skills you’ll gain
Has anyone ever said to you that they didn't feel like you were listening to them? This feeling is pretty common, but it's also one that's easily avoided by engaging in conversations on a deeper level. This can yield profound results, strengthen relationships, and allow for teams to work more effectively with increased trust. In this course, Dr. Eric Zackrison shares his tips for how you can become a better listener in the workplace. First, he shares the basics around what listening truly is, the different types of listening that exist, and what obstacles to listening can be present at work. He then dives into various situations you might encounter in the workplace that can test your ability to listen effectively, and gives you strategies to navigate these scenarios with better listening in mind. Finally, Eric reviews some of the overarching tools you can leverage to listen more impactfully across all situations. You'll finish this course feeling prepared to engage with your colleagues more effectively when in meetings, giving feedback, or navigating a conflict.
Syllabus
Download syllabus-
1
Benefits of listening Listening is the most important skill you can develop to improve your workplace relationships. 2m
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2
Types of listening There are several types of listening that go beyond obtaining basic information. 3m
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3
Barriers to listening Listening is tough in large part because there are so many things that can get in the way. 3m
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4
Levels of listening There is more than one level of listening. 3m
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When you don't want to Sometimes you just don't want to listen, but often these are the times that it is most important to. 1m
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2
People's problems When people come to you with their problems, your first instinct is likely to help them solve the problem; this is not what listening is about. 2m
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3
When you disagree When you disagree with someone, you're more likely to fall into listening traps that cause the intended message to get lost. 1m
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Difficult conversations Some conversations are simply hard to manage, like giving critical feedback or standing up for yourself. 1m
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5
Feedback or advice Getting feedback and advice is a powerful way to improve, but sometimes, it can feel hard to receive the message or the necessary information. 3m
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6
Meetings or groups With meetings and groups, there are a lot more things to pay attention to, which can make it challenging to receive the meanings of everything. 2m
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7
Multicultural settings Cultural differences bring with them differences in communication and listening styles, as well as an increased potential for misunderstanding and conflict. 2m
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Being mindful Being mindful and present is at the core of effective listening. 2m
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Find the facts Being able to specifically key in on the vital information you're presented with can save you time and confusion. 2m
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3
Ensure empathy While using the facts is easier for most to focus on, using your emotional intelligence is crucial for ensuring those around you feel heard. 2m
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4
Wrapping up and following up Listening doesn't end when the conversation ends - you need to demonstrate that you synthesized what the other person said and remembered it. 1m
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Thanks for listening! Thanks for watching this course! Now, you should feel confident in your ability to effectively listen to others across a variety of situations. 1m
Certificate
Certificate of Completion
Awarded upon successful completion of the course.
Instructor
Eric Zackrison, PhD
Dr. Eric Zackrison is the president and CEO of IDI.US Inc., which controls the rights to the Interpersonal Dynamics Inventory (IDI), a powerful multi-rater personality and behavioral style measurement tool. After 25 years as a manager and entrepreneur and earning his MA, MBA, and PhD, Eric is furthering IDI awareness and use by training and licensing others, as well as adopting the name of his father's consulting firm, Effectiveness Consultants. Eric also teaches for the Technology Management Program (TMP) at UCSB. His work focuses on the diverse methods of interaction and empowerment and how to use these different approaches successfully.
Eric Zackrison, PhD
CEO of IDI.US Inc and University Professor
Accreditations
Link to awards
How GoSkills helped Chris
I got the promotion largely because of the skills I could develop, thanks to the GoSkills courses I took. I set aside at least 30 minutes daily to invest in myself and my professional growth. Seeing how much this has helped me become a more efficient employee is a big motivation.
