Build Trust and Increase Employee Engagement by Leading with Empathy
Build Trust and Increase Employee Engagement by Leading with Empathy
What you’ll learn
Skills you’ll gain
Empathy is one of the most critical traits for today’s leaders. It will help you to not only build trust, but also improve employee engagement, foster inclusion, increase retention, and promote innovation. In this course, leadership consultant Minette Norman shares her knowledge from decades of experience as a leader in the software industry and from her consulting practice working with leaders in global organizations. Minette starts by exploring what empathy is and isn’t and shares why today’s leaders need its qualities. She then walks through data that uncovers the benefits of empathy in the workplace. Minette will deliver practical advice for developing your empathy as a leader. Finally, she’ll walk through the challenges of empathy, ensuring you that you can find the right empathetic balance as a leader. After completing this course, you will be prepared to strengthen your empathy and reap the benefits of empathetic leadership.
Syllabus
Download syllabus-
1
What is empathy Empathy is often misunderstood, so it's important to have clarity on what it truly is. 2m
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2
Why leaders need empathy Empathy may be the most important leadership skill in today's workplace. 2m
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3
Myths about empathy Empathy isn't a "soft" skill that makes leaders less effective. 2m
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Create connection Human beings need to feel seen and heard. 2m
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2
Foster inclusion An inclusive workplace ensures that everyone has the opportunity to fully participate. 3m
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3
Prevent burnout Burnout is a serious problem people are facing today, and empathetic leaders can help reduce burnout. 2m
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4
Promote learning and innovation Empathetic managers can create the conditions in which employees learn and innovate. 2m
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5
Improve employee retention Employees who have empathetic managers are less likely to leave an organization then those who feel their manager doesn't respect or appreciate their individual circumstances. 2m
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Strengthening empathy Most human beings have the capacity to strengthen their empathy through deliberate practice. 3m
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Listening with curiosity While people often think they are listening, too often they are preparing their response rather than truly listening. 3m
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3
Asking empathetic questions The way leaders ask questions can determine whether employees believe that they can respond openly and honestly or whether they feel they need to hide information. 2m
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4
Group dynamics The key to successful, collaborative teams is to ensure that employees care about the wellbeing of their colleagues. 3m
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5
Other ideas for developing empathy There are many ways to improve your empathy, including reading fiction, learning a foreign language, observing others, and getting more in touch with your own feelings. 2m
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1
Working with difficult colleagues Nothing challenges us more in the workplace than working with colleagues, managers, or staff members with whom we don't get along easily. 2m
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2
Can you be too empathetic Everyone needs to be aware of their empathetic reactions, as they can inadvertently take on negative emotions from others, resulting in stress and burnout. 3m
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Leadership and empathy A leader's job sometimes involves making hard decisions, including giving tough feedback, restructuring, and letting employees go. 3m
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1
A lifelong practice There will be times when your empathy is challenged and times when empathy comes naturally. 1m
Certificate
Certificate of Completion
Awarded upon successful completion of the course.
Instructor
Minette Norman
Minette Norman brings decades of leadership experience to her consulting business, Minette Norman Consulting LLC, which concentrates on creating transformational, empathetic leaders who develop inclusive working environments. Minette believes that breakthroughs occur when organizations leverage diversity in all its forms. Minette is a keynote speaker on topics including creating inclusive workplaces, empathetic leadership, and fostering innovation. Minette’s awards include “Most Influential Women in Bay Area Business” in the 2017 San Francisco Business Times awards, and “Business Role Model of the Year” in the 2018 Women in IT/Silicon Valley awards.
Minette Norman
Leadership Development Coach and Keynote Speaker
Accreditations
Link to awards
How GoSkills helped Chris
I got the promotion largely because of the skills I could develop, thanks to the GoSkills courses I took. I set aside at least 30 minutes daily to invest in myself and my professional growth. Seeing how much this has helped me become a more efficient employee is a big motivation.
