Listen to Lead
Listen to Lead
What you’ll learn
Skills you’ll gain
Effective listening is the bridge to team success—it improves understanding, increases engagement, and strengthens relationships. Drawing on his nearly 30 years of experience as a business owner and consultant, Professor Eric Zackrison, PhD, shows you how to make your team feel heard. Following his easy, step-by-step approach, you'll be able to overcome common barriers to effective listening and help you reach agreement faster with your employees. You'll learn how to overcome poor listening habits and break through confusion and miscommunication, control and manage your emotions more effectively, and overcome biases that hinder effective listening. You'll also discover strategies to avoid common traps that prevent good listening and instead use non-verbal cues and questions more effectively. After completing this course, you will become fully present in conversations, helping you to become a more effective leader among colleagues, employees, and supervisors.
Syllabus
Download syllabus-
1
Cultivate empathy When you're listening, it's important to truly understand the other person. 1m
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2
Increase employee engagement As a leader, it's important that you're engaged with your employees. 1m
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3
Improve conflict resolution Listening helps you get to agreement faster. 1m
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4
Increase employee commitment Wouldn't you like more commitment from your employees? 2m
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Overcome environmental barriers There are environmental barriers that can prevent you from listening well. 2m
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2
Decipher confusing messages Listening can help you understand confusing messages. 2m
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3
Free yourself from bias To be an effective listener, you need to get past your own biases. 3m
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4
Manage your emotions It's important to control your emotions. After watching this video, you'll be able to apply strategies to manage your emotions effectively. 2m
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5
Evaluate listening styles There are a few different listening styles. After watching this video, you'll be able to identify and evaluate different listening styles. 2m
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Quit pseudo-listening You need to actually listen to others, as opposed to pseudo-listening. 2m
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2
Monopolizing listening It's important you listen effectively. After watching this video, you'll be able to become a seriously great listener. 2m
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3
The listening traps Avoid common traps of that prevent good listening. After watching this video, you'll be able to avoid common pitfalls to listening well. 3m
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Be present and set the stage It's up to you to set the stage for your conversations. After watching this video, you'll be able to be present when you're listening to others. 2m
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2
Leverage non-verbal cues You have non-verbal cues that others can read. 2m
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3
Ask questions You can show you're listening by asking great questions. After watching this video, you'll be able to use questions effectively. 2m
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4
Summarize and paraphrase A great way to show understanding is by summarizing. 2m
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5
Pay attention to time and place Time and space are items you should pay close attention to. 2m
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6
Close the conversation Always know how to end your conversations. After watching this video, you'll be able to end a conversation effectively. 2m
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Achieve success through listening Thank you for watching this course! 1m
Certificate
Certificate of Completion
Awarded upon successful completion of the course.
Instructor
Eric Zackrison, PhD
Dr. Eric Zackrison is the president and CEO of IDI.US Inc., which controls the rights to the Interpersonal Dynamics Inventory (IDI), a powerful multi-rater personality and behavioral style measurement tool. After 25 years as a manager and entrepreneur and earning his MA, MBA, and PhD, Eric is furthering IDI awareness and use by training and licensing others, as well as adopting the name of his father's consulting firm, Effectiveness Consultants. Eric also teaches for the Technology Management Program (TMP) at UCSB. His work focuses on the diverse methods of interaction and empowerment and how to use these different approaches successfully.
Eric Zackrison, PhD
CEO of IDI.US Inc and University Professor
Accreditations
Link to awards
How GoSkills helped Chris
I got the promotion largely because of the skills I could develop, thanks to the GoSkills courses I took. I set aside at least 30 minutes daily to invest in myself and my professional growth. Seeing how much this has helped me become a more efficient employee is a big motivation.
