How to Navigate Conflict in a Remote Workplace
How to Navigate Conflict in a Remote Workplace
What you’ll learn
Skills you’ll gain
Navigate the nuances of conflict in a remote workplace with this comprehensive course, structured around The Conflict Resolution Framework. Delivered by Bianca Lager, an esteemed Consultant and Public Speaker, you'll gain expert insights into effective conflict management. First, you'll delve into identifying the nature of remote workplace conflicts. Next, you will explore various strategies to address and resolve these issues effectively. Finally, you'll learn how to employ communication methods that enhance collaboration and understanding. After completing this course, you'll be adept at managing conflicts, leading to more meaningful work relationships and a more enjoyable work experience.
Syllabus
Download syllabus-
1
Defining conflict Conflict can be interpreted in many ways, especially in a remote workplace where you're unable to read body language or social cues as you would in person. 4m
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2
Check your emotional state When conflict arises, so can your blood pressure. 3m
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3
Assess the problem Consider the who, what, when and where of the unsolved problem. 4m
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4
Your communication options What mechanism is best to have a conversation with the parties involved? 1m
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5
Leveraging empathy When you have the chance to communicate, begin with curiosity. 1m
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6
Communicating your concerns Repeat your summary as a neutral observation and bring up one concern at a time. 2m
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7
Collaborative solutions By restating both parties concerns in consideration of the solutions, ensures everyone can execute the collaborative solutions. 2m
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8
Building consensus Mastering consensus in a remote setting is a cornerstone of conflict resolution. 4m
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1
The upside of remote conflict resolution You can take a beat and leverage a variety of comms types without the anxiety of it feeling like a "confrontation". 1m
Certificate
Certificate of Completion
Awarded upon successful completion of the course.
Instructor
Bianca Lager
Bianca Lager is a business manager, consultant, and public speaker whose specialties include organizational development, career growth, and online reputation management. Bianca is also the President of Social Intelligence, a consumer reporting agency focused on online risk for human resources. By driving the vision for Social Intelligence to provide productive, ethical, and innovative solutions, she has spent her time working closely with Fortune 500 companies and nonprofits alike to create safe and discrimination-free workplaces. Bianca obtained an MBA from Pepperdine University with a concentration in Dispute Resolution. Prior to that, she spent several years as a business manager in the event industry before moving on to technology.
Bianca Lager
CEO, Fundamentals At Work
Accreditations
Link to awards
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