Navigating Employee Relations as an HR Professional
Navigating Employee Relations as an HR Professional
What you’ll learn
Skills you’ll gain
How many times have you been pulled to the side, tapped on the shoulder, or called, only to hear the words, “I have an issue?” Do you immediately tense up and begin massaging your temples? Do you brace yourself, anticipating gruesome news? Or have you heard that phrase so often that you go numb and begin to mentally prepare a canned response? Navigating employee relations, can be frustrating and time consuming. In this course, Nneka M. Craigwell provides guidance designed to help move your brain into high gear, promote objective decision-making, and begin with the end in mind. From this point forward, consider yourself equipped to navigate employee relations issues from simple to complex.
Syllabus
Download syllabus-
1
Proactive vs reactive Before solving any problem, it's necessary to understand the implications of employee relations and how to subsequently categorize. 3m
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2
Proactive employee engagement By accessing available resources, you can determine what's currently in place to promote positive employee engagement? 2m
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3
Reactive employee relations Organizations grow in phases. 3m
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HR and business maturation Can you grow while helping the organization to grow at the same time? 2m
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Storytelling with data As a human resource practitioner, do you use data? After this lesson, you'll be better equipped to use data to develop employee relations solutions. 2m
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Common misconceptions Have you ever taken a poll to gauge an employee's understanding of the role a human resource professional plays in employee relations? 2m
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3
Employee relations scenarios Most employee relations issues are multifaceted and layered. 3m
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4
Facts and 'what' Employee relations range from very simple to intensely complex, leaving investigators and stakeholders wondering if they've done due diligence. 2m
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Helpful resources The company, business unit, and departmental policies provide a great framework when determining what's next in an employee relations event. 3m
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Timing, tact, and tone It is imperative that key messages, investigatory interviews, and other pertinent conversations be delivered both objectively and thoroughly. 2m
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3
C.L.O.S.E and act After a concern is raised and the necessary steps are taken, what constitutes closure? 3m
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Maintain confidentiality A common question across most employee relations issues is what should remain 'confidential.' After completing this lesson, you'll be able to confidently deliver messaging related to confidentiality and how employee relations will be managed. 2m
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Know the history A common error made while resolving employee relations is neglecting to explore similar issues and outcomes. 2m
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3
Practice agility Every employee relations event is unique. 2m
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4
Stay on track Employee relations issues have an uncanny ability to take us down unintended paths. 2m
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1
Do the right thing Thank you for watching this course on becoming a more adaptable and effective HR professional. 1m
Certificate
Certificate of Completion
Awarded upon successful completion of the course.
Instructor
Nneka Craigwell
Nneka has built an impressive career, overcoming societal barriers to rise within Anthem, a Fortune 500 healthcare company. With a Master's from Keller Graduate School of Management and over two decades of experience in Human Resources, she has become a respected leader in talent management, coaching, and change management. Her work at Anthem, especially in crisis leadership, has solidified her reputation. Beyond her professional role, Nneka is a dedicated philanthropist, focusing on youth education and growing her business, Russell Craigwell Consulting, LLC, from her base in Atlanta.
Nneka Craigwell
Certified HR Professional, HR Business Partner
Accreditations
Link to awards
How GoSkills helped Chris
I got the promotion largely because of the skills I could develop, thanks to the GoSkills courses I took. I set aside at least 30 minutes daily to invest in myself and my professional growth. Seeing how much this has helped me become a more efficient employee is a big motivation.
