Project Management Mediation: Conflict Resolution for PMs
Project Management Mediation: Conflict Resolution for PMs
What you’ll learn
Skills you’ll gain
Since part of the role of a project manager entails working with multiple stakeholders with competing priorities and objectives, every project manager is bound to face conflict at some point in their careers. In this course, executive leader, educator, and consultant J.T. Moomau shares his knowledge on mediating conflict as a project manager, supporting you in navigating common conflicts you may encounter in your role. J.T. starts by explaining the project manager's role in conflict resolution, and he introduces common types of conflicts that you're likely to experience. Then, J.T. shares conflict management strategies that you can apply in order to promote healthy conflict resolution and prioritize empathy in the workplace. Next, J.T. shares conflict prevention strategies you can implement in order to get ahead of any future potential conflicts that could arise. Finally, J.T. concludes the course by sharing conflict management resources that you can leverage to continue improving your mediation skills as a project manager. After completing this course, you'll be ready to confidently mediate and resolve conflicts in your role, ultimately leading to more successful projects and a healthier workplace.
Syllabus
Download syllabus-
1
Mediating as a PM Your primary focus is on managing the project, yet you also need to manage project stakeholder relationships. 2m
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2
Identify common conflicts There's a distinction between conflict resolution and management. 4m
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1
Define conflict management terms It's important to be able to define and distinguish between conflict resolution and conflict management. 2m
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2
Navigate negativity Conflict management can be challenging on its own, but it's even more difficult when people focus on the negative. 2m
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3
Address the deeper issue Conflict is often the sign of a deeper issue. 3m
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4
De-escalate emotional situations Sometimes people's emotions can impede productive discussions. 3m
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5
Prioritize empathy Having to be right all the time can lead you down the wrong path. 3m
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6
Recognize healthy arguments Conflicts and arguments can be a positive sign of high-performing teams. 4m
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1
Determine conflict origin Sometimes conflict is caused by how a process was created. 2m
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2
Design effective processes Many conflicts can be traced back to misalignment within the organization. 5m
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3
Build a resilient culture Building a work culture isn't just about having fun at work; it's about creating a place where people work well together. 3m
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Examine case studies Looking at conflict case studies can be a great way to practice your skills and prepare for conflicts. 3m
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2
Explore helpful resources There are a plethora of websites, books, and tools available for you to explore when managing conflict as a project manager. 3m
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3
Seek internal support While there are infinite external resources at your disposal, sometimes the best resource is within your organization. 3m
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1
Be a peacemaker Thank you for watching this course! 1m
Certificate
Certificate of Completion
Awarded upon successful completion of the course.
Instructor
Jordan Moomau
J.T. is the senior vice president of solutions delivery and process improvement. With over a decade of experience in project management, J.T. has also served as a VP of operations and PMO manager, developing a successful framework for managing technology projects. His extensive experience in management and process improvement provides him with the insights and knowledge needed to guide others in leadership roles.
Jordan Moomau
VP of Operations
Accreditations
Link to awards
How GoSkills helped Chris
I got the promotion largely because of the skills I could develop, thanks to the GoSkills courses I took. I set aside at least 30 minutes daily to invest in myself and my professional growth. Seeing how much this has helped me become a more efficient employee is a big motivation.
