How to Tactfully Facilitate Difficult Conversations
How to Tactfully Facilitate Difficult Conversations
What you’ll learn
Skills you’ll gain
Handling challenging conversations can be tough, but it’s not impossible – all you need is the right skills for navigating these instances. In this course, leadership coach Sweta Chawla, will help you understand the complexities of interpersonal communication. First, she focuses on identifying the underlying issues in difficult conversations. Next, she will give you tools to discover the transformative power of curiosity in altering conversational dynamics. Finally, Sweta will explain how to manage emotional triggers and how to recognize motivation shifts. After completing this course, you’ll feel more empowered in discussions and will be adept at maintaining focus on their conversational goals.
Syllabus
Download syllabus-
1
Disagreement is not a bad thing People often think the reason conversations are difficult is because there's a disagreement, but that's not always the problem. 4m
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2
Curiosity over conclusions One of the most common reasons conversations turn into arguments is because people focus on what is being said, rather than the behavior of the participants. 3m
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3
Dealing with heightened emotions Difficult conversations can be hard because they sometimes can activate intense emotions. 2m
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4
Motivation matters When facing difficult conversations, it's easy to lose sight of your original goals. 3m
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5
The third option When having a difficult conversation it can feel like there are only two outcomes: winning and losing. 2m
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1
Converse with confidence Congratulations on finishing this course! 1m
Certificate
Certificate of Completion
Awarded upon successful completion of the course.
Instructor
Sweta Chawla
Dr. Sweta empowers professionals to work and lead with authenticity, balance, and impact. She excels at helping emerging leaders and their mentors shape their narratives, connect their brilliance to their leadership, and lead unapologetically. With a background as a pharmacist and immigrant, she understands the unique challenges diverse rising leaders face. Dr. Sweta is a Step into Your Moxie® Certified Facilitator, author, and contributor to the award-winning anthology She’s Got This. She has spoken at the White House, Kaiser Permanente, and facilitated for Hewlett Packard and Stanford University.
Sweta Chawla
Life & Leadership Coach at Dr. Sweta Chawla
Accreditations
Link to awards
How GoSkills helped Chris
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