Using Emotional Intelligence to Communicate with Empathy
Using Emotional Intelligence to Communicate with Empathy
What you’ll learn
Skills you’ll gain
Emotional awareness may seem hard to grasp, but with effort and understanding, empathetic communication can become a habit. In this course, Dr. Sweta Chawla, an experienced Leadership Coach, will demystify the process. First, she will explain the brain and body's role in communication, emphasizing self-awareness. Next, she will address the challenges of discussing emotions and offer tools to enhance empathy skills. Finally, she will explore the significance of non-verbal cues in listening and empathy's role in creating a safe, expressive environment. After completing this course, you'll be adept at using emotional intelligence to foster meaningful connections and provide effective support.
Syllabus
Download syllabus-
1
The importance of emotional intelligence Most of the time people have no idea how many things are happening in their brain and body when they are communicating and how awareness of these subtleties can have a big impact on communication effectiveness. 3m
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2
Empathy at work Most people are confident about learning new technical skills, but feel ill-equipped to develop interpersonal skills. 4m
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3
Listening empathically Listening is not just about what you hear, it's also about what you see and notice. 3m
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4
Creating psychological safety Empathy is a powerful tool in creating psychological safety so that anyone who is participating in a conversation doesn't fear being humiliated or attacked and can fully express themselves. 2m
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5
Empathy in action When you take time to really understand how someone else is feeling, you're much better positioned to come up with ideas and solutions that can really help them. 3m
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1
Begin communicating with empathy Congratulations! 1m
Certificate
Certificate of Completion
Awarded upon successful completion of the course.
Instructor
Sweta Chawla
Dr. Sweta empowers professionals to work and lead with authenticity, balance, and impact. She excels at helping emerging leaders and their mentors shape their narratives, connect their brilliance to their leadership, and lead unapologetically. With a background as a pharmacist and immigrant, she understands the unique challenges diverse rising leaders face. Dr. Sweta is a Step into Your Moxie® Certified Facilitator, author, and contributor to the award-winning anthology She’s Got This. She has spoken at the White House, Kaiser Permanente, and facilitated for Hewlett Packard and Stanford University.
Sweta Chawla
Life & Leadership Coach at Dr. Sweta Chawla
Accreditations
Link to awards
How GoSkills helped Chris
I got the promotion largely because of the skills I could develop, thanks to the GoSkills courses I took. I set aside at least 30 minutes daily to invest in myself and my professional growth. Seeing how much this has helped me become a more efficient employee is a big motivation.
