Using Emotional Intelligence to Tactfully Deliver Feedback
Using Emotional Intelligence to Tactfully Deliver Feedback
What you’ll learn
Skills you’ll gain
Unlock the power of emotional intelligence in delivering feedback with Linda Croyle, a seasoned Consultant, Trainer, and Professional Speaker. First, dive into "Understanding Yourself and Others" to grasp emotional intelligence's role in communication. Next, the segment on "Giving Emotionally Intelligent Feedback" equips you with strategies for impactful exchanges. Finally, master the art of using body language and managing responses to enhance every interaction. After completing this course, you'll effectively deliver feedback that fosters growth and strengthens relationships in your professional environment, leading to improved quality and more positive interactions overall.
Syllabus
Download syllabus-
1
Key components of feedback Feedback is more than just critique; it's a powerful tool for growth and connection. 1m
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2
Emotional intelligence Emotional intelligence is the key to effective interpersonal relationships and self-management. 1m
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Iceberg psychology Understanding the "iceberg psychology" concept can revolutionize how we perceive and interact with others. 2m
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Understanding communication patterns Communication patterns are crucial to effective interaction and understanding in both personal and professional settings. 2m
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Allyship and feedback Effective feedback is a cornerstone of growth and improvement in any relationship. 2m
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2
Importance of respect Respect is fundamental in any work relationship, regardless of personal feelings. 1m
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3
Considering body language Body language significantly influences how feedback is received and understood. 1m
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4
Considering environment The setting in which feedback is delivered significantly impacts its reception. 1m
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5
Managing negative responses Anticipating and managing negative responses to feedback is crucial for maintaining effective communication. 2m
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1
You've got this Congratulations! 1m
Certificate
Certificate of Completion
Awarded upon successful completion of the course.
Instructor
Linda Croyle
Linda Croyle is a highly sought-after consultant, trainer, and professional speaker with over 30 years of experience in values-based organizational management and development. She specializes in transformative communication, change management, diversity, equity, and inclusion, high-performance teams, professional feedback, and workplace wellness. With extensive study of the neuro-emotional role of the brain, Linda is particularly skilled at understanding the connection between thoughts, beliefs, and how they manifest in both our physiology and psychology, impacting everyday interactions. She is known for combining dynamic interpersonal communication skills with brain-based learning concepts to help individuals and teams thrive, creating work environments that are more productive, engaging, and enjoyable.
Linda Croyle
Professional Speaker and Founder, Croyle Consulting
Accreditations
Link to awards
How GoSkills helped Chris
I got the promotion largely because of the skills I could develop, thanks to the GoSkills courses I took. I set aside at least 30 minutes daily to invest in myself and my professional growth. Seeing how much this has helped me become a more efficient employee is a big motivation.
