Bystander Intervention for Today’s Workforce
Bystander Intervention for Today’s Workforce
What you’ll learn
Skills you’ll gain
It’s easy to live solo and be out of touch with things that don't impact you directly, but acting in selflessness and intervening is a powerful way to show compassion and kindness to those around you. In this course, former border patrol agent and peace team trainer Jennifer Tenorio shares her approach to compassionate and authentic intervention. Jennifer first reflects on what it means to be a bystander, and the role you’d play in an intervention based on your identity and the conflicts you've faced. She then reviews the vital skills required to successfully intervene. Jennifer goes on to review effective methods, phrases, and considerations for you to leverage when you're faced with an intervention. Finally, she covers how you can reflect upon the intervention after the fact, and how to practice self-care after doing such significant work. You'll complete this course with increased clarity of the what, why, and how of bystander intervention.
Syllabus
Download syllabus-
1
Definitions that matter Studies on bystander behavior have taught us more about why we need to teach people to take ownership and take action. 3m
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2
Deciding to intervene Conflict can arise in a variety of settings, and can be impacted by the surroundings, and the people who are involved. 3m
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3
Who has time for that? Even though your life is busy, and you might feel you fall into a specific role, making time to intervene can make a world of difference. 3m
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4
De-escalation strategies When you need to de-escalate a situation at work, there are several ways you can approach these types of intervention. 3m
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Know and love yourself Self-love and understanding your emotional reactions to life's challenges will help you engage in bystander intervention. 3m
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2
The calm and centered colleague Everyone can relate to feeling stress or pressure at work, but when you center your mind, you're able to handle that stress more effectively. 2m
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3
Put yourself on the shelf While you can use your past experiences and understanding to help you intervene, the intervention is, quite frankly, not about you. 3m
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4
Authenticity is paramount Bystander intervention takes compassion, empathy, and calm, but all of these things must be cultivated ahead of time in order to be fully authentic in the moment. 3m
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5
Cultivating empathy through active listening Remaining empathetic towards someone who is escalated, belligerent, or rude can be extremely challenging, but not impossible. 3m
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Company culture and authentic intervention Culture is an important part of who we are, and it influences how we operate in the world. 3m
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2
Navigating increased risk In the 21st century, society continues to push towards equity among all people. 3m
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3
Leadership and intervention Leaders are in a unique role to use bystander intervention to prevent conflict. 3m
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4
Peacekeeping is a team sport What's better than one person intervening? 3m
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5
Conflict intervention and public safety As we shift away from traditional policing, we have to find alternatives. 4m
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Imposter syndrome and self-care Imposter Syndrome is not feeling worth or adequate to fill a certain role, such as bystander intervention. 3m
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2
Imperfect outcomes It is inevitable that you will feel like you could have done something differently, said something better, or taken things further. 3m
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1
Authentic and compassionate intervention Thanks for watching this course! 1m
Certificate
Certificate of Completion
Awarded upon successful completion of the course.
Instructor
Jennifer Tenorio
Jennifer is part of the board of directors on The Portland Peace Team, which participates in de-escalation at protests and marches in Portland, Oregon. The Peace Team grew into a full non-profit in 2020. Jennifer and The Peace Team have provided training for community groups in de-escalation, bystander intervention, and peacekeeping since 2015. Most recently, they’ve provided dozens of online training sessions to members of the community, including the mayor's office. Jennifer's approach to peace building is centered on connecting to the people we interact with by using compassion and authentic heart.
Jennifer Tenorio
Peace Keeper, Trainer, and Conflict Resolution Expert
Accreditations
Link to awards
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