Intercultural Communication for Business Leaders
Intercultural Communication for Business Leaders
What you’ll learn
Skills you’ll gain
In today's interconnected world, mastering the art of communication is paramount for success in business. The ability to effectively engage with individuals from diverse backgrounds is crucial, especially given the prevalence of online cross-border meetings in our global marketplace. In this course, Dr. Tonia Phanor draws upon her extensive experience of living and working internationally to provide invaluable insights. Dr. Tonia begins by emphasizing the significance of possessing intercultural communication competence, enabling participants to grasp and navigate intercultural scenarios adeptly. She then delves into both the obstacles and advantages associated with genuine communication skills. Finally, she guides you in formulating a plan to enhance personal and corporate intercultural communication competence. After this course, you'll be equipped with the tools needed to communicate successfully in a global business landscape.
Syllabus
Download syllabus-
1
Define intercultural communication Before diving into intercultural communication and how you can build your skills, you'll need to be able to define the term and recognize the benefits of intercultural communication skills in a business setting. 4m
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2
Identify the social imperative Communicating across cultures is vital to forming trusting and mutually beneficial social bonds with people from different backgrounds. 3m
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3
Uncover technology impacts As technology has become more advanced, it's not business as usual, and as cultural expectations vary, you must learn to adapt your message. 3m
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4
Identify intercultural communication barriers Although many people recognize the importance of effective intercultural communication, there are still many barriers preventing them from communicating across cultures successfully. 3m
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1
Talking vs. communicating True communication occurs when all parties participate in creating shared meaning. 3m
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2
Identify implicit cultural cues Some cultures communicate more nonverbally than verbally. 3m
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3
Listen to understand Many people do not fully listen to understand possible hidden cultural implications in a message. 1m
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4
Minimize misunderstanding Misunderstanding and conflict always threaten true communication and can be particularly challenging in intercultural communication. 2m
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5
Be mindful of communication styles Communication styles can often become conflictual when misunderstood. 3m
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6
Use inclusive language People tend not to communicate in an environment where they do not feel valued. 2m
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1
Define intercultural communication competence Global leaders can interpret and respond to nonverbal and verbal signals from intercultural contexts. 3m
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2
Build your department goals Your entire department must have a plan to address intercultural communication competence. 3m
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3
Craft your company goals Your company brand should promote a culturally inclusive environment. 2m
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4
Create your individual goals Leaders lead. 3m
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1
Next steps Thank you for completing this course! 2m
Certificate
Certificate of Completion
Awarded upon successful completion of the course.
Instructor
Tonia Phanor, Ph.D.
With a global perspective, Dr. Tonia empowers leaders and teams to think and communicate effectively across borders. Having resided in Japan, Italy, South Africa, and various parts of the United States, she brings invaluable cross-cultural experiences to the discourse on intercultural communication. As the founder of Excel Communication, she has spent over two decades honing the communication skills of leaders within the educational and business sectors. Dr. Tonia holds a BA in Speech Communication from Pepperdine University, an MA from the University of Georgia, and a Doctorate in Public Communication from Georgia State University. Her people-centered approach to leadership training and her role in devising communication strategies for organizations have taken her worldwide, conducting both in-person and virtual training sessions.
Tonia Phanor, Ph.D.
Communication Expert and Trainer
Accreditations
Link to awards
How GoSkills helped Chris
I got the promotion largely because of the skills I could develop, thanks to the GoSkills courses I took. I set aside at least 30 minutes daily to invest in myself and my professional growth. Seeing how much this has helped me become a more efficient employee is a big motivation.
