Leading Through Chaos
Leading Through Chaos
What you’ll learn
Skills you’ll gain
Feeling like everything is out of control is incredibly frustrating, and the problem only intensifies when you're in a position of leadership. Not only can you not just walk away from the problem, but multiple people are counting on you to lead them through the crisis. And when more than one crisis hits at the same time, you can have true chaos on your hands. However, in this course, you'll learn all the ways you can still find — and create — order, even amidst disaster and disorder. Your instructor is Joanne Walters, an operations and business leader and HR professional. She’ll walk you through how to invoke creativity in moments of chaos, as well as how to develop the traits of a true creative leader. You'll learn a creative problem-solving process, along with the principles and strategies of sense-making. Use this course to take control of chaotic and surprising situations, and cultivate a positive mindset that will reverberate within yourself and throughout your team.
Syllabus
Download syllabus-
1
Characteristics of chaos In the simplest terms, chaos can be defined as something that is unpredictable. After this video, you'll be able to use a working definition of chaos. 3m
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What is creativity? Creativity is a critical skill for those in leadership roles. 3m
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Creative leadership traits A creative leader presents ideas that are both novel and solve problems. 4m
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Creative problem solving Leaders are continually solving problems, but no leader has all the answers to every problem. 4m
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Mindset and mission Why an organization exists, known as its mission, guides how leaders address the need for change during chaotic times. 4m
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Authenticity Leaders are more effective when they emotionally connect to their team members. 3m
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Appreciative sharing of knowledge Positive emotions can go a long way in helping a team through a time of crisis. 4m
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What is sensemaking? Sensemaking, to the layperson, may seem like simply making sense or applying common sense. 3m
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Principles of sensemaking Sensemaking is comprised of seven principles working together holististically. After this video you'll be able to identify each principle. 4m
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More principles of sensemaking Sensemaking has seven principles, and it's essential to be able to recognize how they work together. 3m
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Sensemaking for leaders Leaders may routinely engage in a superficial version of sensemaking. 4m
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Change fatigue During chaotic times the speed of change is heightened. 4m
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Organizational culture Organizational culture plays a huge role in change management. After this lesson you'll be able to help your organization’s culture evolve. 3m
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Taking action It takes a blend of creativity, sensemaking, culture, and mindset to address the unknown. 4m
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Finding the order in disorder 1m
Certificate
Certificate of Completion
Awarded upon successful completion of the course.
Instructor
Joanne Walters
Joanne is a dynamic speaker, author, and human resources professional with 20 years of progressive management experience in multiple industries-including education, information technology, and financial services. Currently, she works in an HR leadership role for a healthcare company in the Caribbean. Joanne has earned a master of business administration with a concentration in technology management and a bachelor of business administration with a concentration in finance. Joanne is a certified Senior Professional in Human Resources (SPHR), SHRM-Senior Certified Professional (SHRM-SCP), and a trained paralegal specializing in employment law. In addition, Joanne is a member of the Society for Human Resource Management.
Joanne Walters
Director of Human Resources for Air Alliance Caribbean
Accreditations
Link to awards
How GoSkills helped Chris
I got the promotion largely because of the skills I could develop, thanks to the GoSkills courses I took. I set aside at least 30 minutes daily to invest in myself and my professional growth. Seeing how much this has helped me become a more efficient employee is a big motivation.
