Using Innovative Technologies to Communicate with Customers

Technology is changing the way your customers can and want to interact with you. It’s important that business owners keep up with the ever-evolving ways of engaging and communicating with customers. In this course, tenured communication professor and speaker, Dr. Dustin York, EdD, explains five emerging technologies to help you positively connect and communicate with your customer. Dustin begins the course explaining the benefits of gamification and rundles, and gives you techniques to apply these technologies to a business of any size. He also walks you through blockchain technology to make your business more efficient. He also touches on using augmented reality (AR) to engage your customer, and provides simple strategies for implementing AR. Finally, Dustin ends his course explaining how digital humans provide your customer with a convenient and smooth customer experience while also providing extreme value to your company. You’ll complete this course knowing how to reinvent the way you communicate with your customers.