Conflict Resolution for Professionals
Conflict Resolution for Professionals
In life, conflict is inevitable. From simple misunderstandings to conflicting views, knowing how to deal with these situations can be challenging.
In this 10-lesson course, we’ll cover essential conflict resolution strategies for the workplace, including:
- Practical techniques for conflict problem-solving and negotiation
- How to deal with conflicts within teams - even virtual ones
- Dealing with difficult personalities
- Improving your cultural sensitivity
- Building trust after a conflict
Learn how to apply all these skills in various work settings. Don’t let past conflicts hold you back - invest in yourself and start this course today!
Syllabus
Download syllabus-
1
Identifying Underlying Issues and Problem-Solving Techniques Learn how to identify underlying issues in conflicts and explore some problem-solving techniques to effectively resolve them. 4m
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2
Negotiation Skills for Conflict Resolution Enhance your conflict resolution skills with essential negotiation strategies, focusing on win-win outcomes, understanding priorities, and maintaining a collaborative approach. 4m
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3
Mediation and Third-Party Interventions We discuss the role of mediation and third-party interventions in conflict resolution, including when to involve a third party, the role of a mediator, and the steps in the mediation process. 4m
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1
Resolving Team and Manager-Employee Conflicts Learn about ways to resolve conflicts within teams, and how to manage conflicts between managers and employees, all in the hopes of fostering a healthy feedback culture. 4m
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2
Conflict Resolution in Remote and Virtual Work Environments We explore the challenges of resolving conflicts in remote settings, effective communication strategies for virtual teams, and tools and techniques you can use to help resolve remote conflicts. 4m
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3
Navigating Difficult Personalities and Embracing Cultural Sensitivity Learn to navigate difficult personalities and embrace cultural sensitivity in conflict resolution, focusing on effective cross-cultural communication, open-mindedness, and understanding diverse perspectives. 5m
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4
Preventing Conflicts and Rebuilding Trust We discuss early warning signs of conflicts, the importance of trust in professional relationships, and steps to rebuild trust after a conflict. 3m
Certificate
Certificate of Completion
Awarded upon successful completion of the course.
Instructor
Dan Gorgone
Dan is an experienced instructional designer who has created over 50 online courses about marketing, business growth, UX, and more. He has over a decade of experience developing courses, master classes, and live workshops for companies including MarketingProfs, Mixergy, Treehouse, and Full Sail University.
He is also the host of GoSkills' L&D Explorers podcast.
Dan Gorgone
Presenter and Course Producer
Accreditations
Link to awards
How GoSkills helped Chris
I got the promotion largely because of the skills I could develop, thanks to the GoSkills courses I took. I set aside at least 30 minutes daily to invest in myself and my professional growth. Seeing how much this has helped me become a more efficient employee is a big motivation.
