Emotional Intelligence
Emotional Intelligence
Learn how to effectively navigate professional and personal relationships by exploring the pillars of emotional intelligence and how to apply them. This engaging Emotional Intelligence course will enhance your conflict resolution and stress management and improve your self-awareness and control.
In this course’s bite-sized lessons, you'll learn about:
- Self-awareness in the workplace
- Self-management techniques
- Enhancing social and cultural awareness
- Emotional intelligence in teamwork
- Relationship management skills
- Emotional intelligence in customer service
By the end of this course, you’ll be able to manage team dynamics and different communication styles with skill and empathy.
Syllabus
Download syllabus-
1
Introduction to Emotional Intelligence Learn the importance of emotional intelligence in various professional environments and discover how enhancing your EI can lead to better workplace relationships and success. 4m
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2
Self-Management Techniques In this lesson, we explore how you can better manage your emotions and impulses to respond to situations at work more effectively. 5m
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3
Enhancing Social and Cultural Awareness Being able to read and interpret social cues and empathize with others are critical skills that help you navigate diverse work environments more effectively. 4m
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4
Relationship Management Skills In this lesson, we talk about how you can improve your professional relationships and how the four components of EI all come together. 4m
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5
Self-Awareness in the Workplace In this lesson, we'll talk about self-awareness, and how understanding and recognizing your own emotions can transform your approach at work. 4m
Certificate
Certificate of Completion
Awarded upon successful completion of the course.
Instructor
Dan Gorgone
Dan is an experienced instructional designer who has created over 50 online courses about marketing, business growth, UX, and more. He has over a decade of experience developing courses, master classes, and live workshops for companies including MarketingProfs, Mixergy, Treehouse, and Full Sail University.
He is also the host of GoSkills' L&D Explorers podcast.
Dan Gorgone
Presenter and Course Producer
Accreditations
Link to awards
How GoSkills helped Chris
I got the promotion largely because of the skills I could develop, thanks to the GoSkills courses I took. I set aside at least 30 minutes daily to invest in myself and my professional growth. Seeing how much this has helped me become a more efficient employee is a big motivation.
